Important Changes to Medicare's Protocol

Posted by Kendell Gracey on Feb 3, 2014 10:00:00 AM

Medicare periodically makes changes in the way it handles massive claim volume, and that includes acronyms, phone numbers, addresses and forms.  It can be frustrating for P&C insurers to stay up-to-date on the latest procedures when they already have many protocols to follow.  To this end we have summarized below the key points relating to the major changes that became effective today:

- Significant Medicare claim processing changes effective Monday, February 03, 2014

- Consolidation of Coordination of Benefits Contractor (“COBC”) and Medicare Secondary Payer Recovery Contractor (“MSPRC”) into one new entity – Benefits Coordination & Recovery Center (“BCRC”)

- BCRC is now the contact point for every aspect of claims involving a Medicare beneficiary as follows:

BCRC Contact Information (Relevant to P&C Insurers)

NEW PHONE #:                    855-798-2627

Hours of Operation:            8:00 a.m. to 8:00 p.m., Eastern Time (except holidays)

 Non-Group Health Plan Inquiries & Checks

NGHP
P.O. Box 138832
Oklahoma City, OK 73113 

MSP General Correspondence

Medicare – MSP General Correspondence
P.O. Box 138897
Oklahoma City, OK 73113-8897 

When adjusters at P&C insurers call the new BCRC phone number, they will hear a new set of prompts that they will need to learn how to navigate.

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Topics: CMS