A Peek Behind the Curtain at Flagship Services Group

Posted by Kendell Gracey on Sep 26, 2014 1:53:00 PM

Flagship Services Group tends to fly under the radar for a lot of good reasons. 

  • We're in a field that is small in comparison to related industries (Medicare P&C claim compliance as compared to all Medicare claims processing or insurance in general.)
  • We're working in a highly regulated, high-exposure industry that few people give much thought to... until it's too late.
  • We're relatively young and agile (especially compared to some of our older, more bloated competitors who focus primarily on worker's compensation claims.)

But flying under the radar isn't necessarily a bad thing.

Not when it allows us to quietly become one of the leading companies in our industry space, and the only one focused on the unique demands of Medicare P&C claims compliance. 

We've reviewed and processed thousands of claims, saving our clients millions of dollars and helping them achieve compliance.  

So, what allows us to provide a thriving business that helps our clients save millions on their Medicare P&C claims?  Here’s some insight to what happens behind the scenes:

Flagship Services Group and the Medicare BCRC

The operations center at our Englewood, CO headquarters is the heart and soul of our entire operation.  Here, our highly-trained Medicare claims specialists spend their entire work day focused solely on examining and processing Medicare claims to ensure 100% compliance.

Unlike the average claims adjuster who may only see a claim like this once or twice a month, working with Medicare is all we do.  Our specialists are experts at getting these files resolved and closed in record time (generally 150-180 days  rather than the average 9 months to over a year), and with securing the ever-important case closure letter. .

Highlighting one of the foremost reasons for our success, Director of Operations Gina Cox states, “We have a very positive relationship with Medicare and the Benefits Coordination and Recovery Center (BCRC), so we help each other.”

Because our agents are on the phone with BCRC agents all day every day, they've gotten to know each other well.  Often, BCRC agents will have a checklist posted by their computer screen that runs down exactly what we need and in what order, and we have the same for them.  This means every phone call goes quickly and smoothly from start to finish, and claims are processed with speed and efficiency no other claims adjusters can match.

In a nutshell, we've focused a lot of training effort on our end to make sure that we make the BCRC agent's jobs as easy and smooth as possible.  In return, they reciprocate and our job becomes easier too.  Wherever we can, we pass along tips to our clients to make the process easier for them as well.

This is just one example of why Flagship Services Group is in prime position to help you save money and reduce exposure in your Medicare P&C claims process.  Contact us today to find out how we can help you!

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